Ahoy, costume lovers! At Outlet Costumes Store, we’re all about making your character transformation magical. We stand by the quality and fun of our Renaissance Costumes, Pirate Gear, Greek Goddess Gowns, and everything in between. However, we understand that sometimes a hat might not fit just right, or a tunic might not be the shade you dreamed of. That’s why we offer a straightforward, customer-friendly returns and exchanges process to keep the adventure going!

Our Policy Overview

We happily accept returns and exchanges for most unworn, unwashed, and undamaged costumes within 15 days of you receiving your order. Please have your order number ready.

⚠️ Important Note on Final Sale & Hygiene-Sensitive Items: To ensure the health and safety of all our customers, make-up products and intimate apparel (if applicable) are considered final sale and cannot be returned or exchanged due to hygiene reasons. Please choose these items carefully!

Step-by-Step Return & Exchange Process

Step 1: Initiate Your Request

Within 15 days of delivery, please contact our friendly support crew at [email protected]. Send us an email using the template below to get the process started.

Step 2: Await Authorization & Instructions

We will respond promptly (usually within 1-2 business days) with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your return. Please do not send anything back without an RMA number, as we cannot process unauthorized returns.

Step 3: Ship Your Return

Securely package the unused costume(s) in their original packaging, if possible. Include a copy of your order confirmation or a note with your RMA number and order number. Ship the package to the address we provide. Please note that return shipping costs are the responsibility of the customer, unless the error was due to our fault (e.g., we sent the wrong item).

Our Return Address:
Outlet Costumes Store
2705 Forest Drive
Washington, US 20011

Step 4: Processing by Our Team

Once we receive and inspect your returned item(s), we will process your request. You will receive an email notification confirming the completion of your return or exchange.

Refund Information

Timing: Refunds are processed to your original payment method within 3-5 business days after we approve your return. Please allow additional time for your bank or credit card company to post the refund to your account (typically 5-10 additional business days).

Method: The refund will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable.

Exchanges: For size or style exchanges, we will ship the new item to you as soon as we process your return. Standard or free shipping rates will apply for the new shipment.

Return Request Email Template

Copy and paste the text below into an email to [email protected] to start your return or exchange.

Subject: Return/Exchange Request – Order #[Your Order Number] Hello Outlet Costumes Store Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Name: [Your Full Name] Email: [Your Email Address] I am returning/exchanging the following item(s): – [Costume Name], Size: [Size], Color: [Color] – [Costume Name], Size: [Size], Color: [Color] Reason for return/exchange: [e.g., Wrong size, changed mind, item defective/damaged upon arrival – please describe any damage] I have read and understood the returns policy. Thank you, [Your Name]

Questions?

We’re here to help you have a fantastic experience. If you have any questions about returning an item, don’t hesitate to plunder our knowledge base by contacting our customer service team at [email protected].

Thank you for setting sail with Outlet Costumes Store!

– The Outlet Costumes Store Crew