FAQ

About Our Store

What is Outlet Costumes Store?

Outlet Costumes Store is your one-stop shop for unforgettable transformations! We offer a wide range of high-quality, affordable costumes for all ages and sizes, including themed options from 1970’s disco to Greek mythology, pirate adventures, and Renaissance elegance.

What is your store style?

Our style is fun, inclusive, and professional! We cater to a global community of costume lovers who value quality, affordability, and creative expression. Whether you’re dressing up for Halloween, a themed party, or cosplay event, we’re here to help you shine with confidence.

Products & Sizing

What types of costumes do you offer?

We have an extensive selection including:

• 1970’s Costumes
• Adult Costumes
• Boys’ Costumes
• Greek Costumes
• Men’s Costumes
• Pirate Costumes
• Plus Size Costumes
• Renaissance Costumes
• Women’s Costumes
• Make-Up accessories

Do you offer plus-size options?

Absolutely! We’re committed to inclusivity and offer a dedicated Plus Size Costumes collection to ensure everyone can find their perfect fit and style.

How affordable are your costumes?

We’re known for our legendary prices! We frequently offer discounts up to 50% to make quality costumes accessible to all costume enthusiasts.

Ordering & Payment

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Yes! We use secure encryption technology to protect all your payment information. Your financial details are always safe when shopping with us.

How do I place an order?

Simply browse our selection, add items to your cart, and proceed to checkout where you’ll enter your shipping information and choose your payment method.

Shipping & Delivery

Where do you ship?

We ship globally to most countries! Unfortunately, we cannot ship to Asia and some remote areas at this time.

What shipping options are available?

We offer two convenient options:

• Standard Shipping ($12.95): Via DHL or FedEx. Processed in 1-2 business days, delivered within 10-15 days after shipping.
• Free Shipping: For orders over $50 via EMS. Delivered within 15-25 days after shipping.

How long does order processing take?

Our team carefully prepares your order within 1-2 business days, double-checking for quality and fit before shipping.

Will I receive tracking information?

Yes! Once your order ships, you’ll receive an email with a tracking number so you can follow your package’s journey to your doorstep.

What if I need my costume by a specific date?

We recommend ordering early, especially during peak seasons like Halloween! While we process orders quickly, delivery times can vary based on location and carrier. Consider ordering with a buffer to ensure timely arrival.

Returns & Exchanges

What is your return policy?

We accept returns within 15 days of delivery. Just contact our friendly customer service team at [email protected], and they’ll guide you through the process.

What if my costume doesn’t fit or I’m not satisfied?

We want you to love your costume! If you’re not satisfied, please contact us within 15 days of receipt, and we’ll help you with returns or exchanges.

Contact Information

How can I contact customer service?

Reach out to our friendly team at [email protected] for assistance with any questions or concerns.

Where are you located?

We’re based at 2705 Forest Drive, Washington, US 20011, but we serve a global community of costume enthusiasts!